We offer five account types: The Mini Bronze; the Classic Silver; the Premium Gold; Swap Free; and ZuluTrade. For full details please see the following link: Account Types
It is a legal requirement to know the economic profile of our clients and to categorise them for an extra protection. Please see our Client Categorisation Policy for details: Client Categorisation Policy
Yes, you may open a corporate account.
Complete the online registration form from the corporate’s perspective, including the name and email and then send the following list of documents to backoffice@forex24.com:
The aforementioned documents should be submitted in their original form or as true certified copies.
Allow 24 hours for your application to be reviewed and responded to.
Each person will need to complete the online registration, but on the account you wish to be live, enter both names and enter the email address that you wish the account to be under, which will be used for all correspondence between Forex24 and yourselves.
You can open a live trading account in a simple 3-step procedure:
From the homepage click on REAL ACCOUNT, this opens the pre-registration page for you to complete.
STEP 1 - Pre-RegistrationComplete your contact details, enter the captcha and click Next Step. You should now go to your email to click on the link sent to you, to verify your email address. This will open the main online registration form for you to complete.
STEP 2 – RegistrationFill out the full details including your personal details, investor information and choose your Account options then click Next Step. Once you tick to declare that you have read and agree to the legal documents, you will then be logged into your Client Area>Documents section.
STEP 3 - Upload KYC DocumentsYou can now upload your Proof Identification and Proof of Residence to the appropriate sections. Once uploaded click on Upload.
Once you complete and submit your registration, we will contact you within 1 working day to inform you about the status of your account.
Please follow the following procedure to open an Forex24 Demo Account:
From the homepage click on DEMO ACCOUNT, this will open the demo account registration form for you to complete.
Enter your personal details, the demo account options and captcha and then click Next Step.
You should now go to your email to click on the link sent to you in order to verify your email address. You will then receive the ‘Success’ message showing your newly created FOREX24 demo account login number and password, along with the FOREX24 MT4 download link.
All of these details would have also been sent to your email.
If you have never downloaded the FOREX24 MT4 trading platform previously, you can click on the link provided with your login details to download it.
You should inform us of your new address by sending us a new utility bill or bank statement which clearly states your name, address and issued within the last 6-month period. You can either upload your new document via the Client Area > Document section or email it to backoffice@forex24.com
The Client Area is your personal area, accessible only by you, via an online login from www.forex24.com, where you can:
You can find your original password in the email with subject ‘Thank you for Registering’. If you have deleted this email you can re-set your password by going to the Client Area login page and click on ‘Forgot password’. Type in your email and captcha and ‘Submit’. Go to your email and click on the link that was sent to you to open the password reset page. Enter the new password you wish to create, confirm it and then click ‘Submit’. You can now login to your Client Area with your new password.
Forex24 does not offer its services to residents of certain jurisdictions such as USA, Canada, Belgium, Japan, North Korea, Iran and some other regions.
Proof of Identification Document (POI) – Clear colour scanned copy or photo of your International Passport. If you do not hold an international passport, you may provide one other form of official government-issued identification document (i.e. Identification Card, Driving Licence). Please note the POI should contain: your photo, full name, signature, date of birth, issue/expiry dates and the ID code or number.
Proof of ResidenceProof of Residence (POR) – Clear colour scanned copy or photo of a recent utility bill, (i.e. water, gas or electricity bill), bank statement, local authority bill, or any other official document stating your full name and full address, as written in your online registration form. Please note that the POR issue date must be less than 6 months old.
In general, you cannot change your email address. Your email address is a unique identifier linked to your Forex24 trading account(s) and therefore acts as a major security source for your account. If your email address has been breached please contact us at the first instance.
FATCA stands for the Foreign Account Tax Compliance Act. This came into effect on July 1 2014 and is intended to reduce the levels of tax avoidance by U.S. citizens and entities through foreign financial institutions.
A domestic partnership is a partnership organized in the US.
A domestic corporation is a corporation incorporated in the US.
Once you complete and submit your registration, within minutes one of our back office managers will process your application and contact you accordingly. If we receive your registration outside of our business hours, it will be processed within the next working day.
You can additional accounts by sending us a request via your Client Area > Account requests menu.
Click on the following link to find out more about our affiliate programmes, where you can also submit the online form: Partners
You can sign up for one of our Affiliate Programs by filling in our online Affiliate registration form from the following link: Partners
You can use the same email that is registered under your trading account.
Please check your IB Agreement to see the settlement schedule.
Click on the following link to find out more about our affiliate programmes, where you can also submit the online form: Partners
You can change your MT4 password from the trading platform. Login to your MT4 trading account and go to Tools>Options>Server>Change. Enter your current password, your new password and then re-enter it to confirm and click ok.
This saves the chart history of the current chart within csv file format.
Daily confirmations are received by clients who have had trading activity on their accounts. If you wish not to receive these, please email support@forex24.com stating your request to be taken off this mailing list. Please note, that removing yourself from this list will also remove you from receiving the monthly confirmation emails.
You can download the MT4 directly from the following webpage: Platforms
Please follow the instruction below to login to your MT4 demo account:
Please follow the instruction below to login to your MT4 Real account:
You can login to your account on two different applications as long as you have the MT4 trading platform downloaded on each.
Yes, you can, but you need to download a new Forex24 MT4 trading platform for each account you wish to login to. For each new download you need to select a different installation folder to download the MT4 to. For example, you can create an MT4 Folder on your desktop and install to there. Once downloaded, you can launch it as normal and login to your additional account(s).
Please check your email. You will find your account details in the email with subject: ‘Thank you for Registering’. If you have deleted this email, you may send an email to backoffice@forex24.com requesting a new MT4 password. Note, always use your FOREX24 registered email address with all your correspondence with us.
If your connection status shows invalid account it means that you either entered your login, password or server incorrectly. Please copy and paste in the account login number and password exactly as it was sent to you and make sure you only copy the exact characters without any additional spaces.
You have full access with the master password, but with the investor (read-only) password you can view the account on the MT4 however you cannot open or amend any trades. By default, it creates the same password as your master password, however you can change either one via the trading platform from Tools>Options>Server>Change.
You can set your investor password from Tools>Options>Server>Change. Enter your current password, then select the ‘change investor (read-only) password option’ enter the new password and then re-enter it to confirm and click ok.
You can then check it by going to File>Login to Trade Account and enter your newly created investor password along with the account number and correct server option and click Login. Once logged in you will see that the New Trade Tab will be greyed out.
This is an area of the MT4 where we can communicate with our clients. Normally we send you messages regarding holiday trading hours, time changes, etc.
You can see some colour adjustments on your take-profit (TP) and stop-loss (SL) orders from the Terminal window, Trade tab. When your TP turns green, it means the current price is within a 10-pip distance from your TP. When your SL turns red it means the current price is within a 10-pip distance from your SL. If your SL is constantly yellow, it means you have a trailing stop (TS) set and therefore your SL can move as the price moves in your favour beyond the pre-set TS level.
The Status bar is located on the bottom right of the MT4 platform. The moving numbers show you are connected with our server and they indicate sent and received data in KB from the current connection session. You can view the status bar by ticking the Status Bar option from the View tab.
You can view the server time from the Market Watch window on the MT4 trading platform. The server time is based on the local time which is EET, Eastern European Time (winter, GMT+2) and EEST, Eastern European Summer Time (summer, GMT+3).
We accept Visa, MasterCard and Maestro.
We aim to process all withdrawal requests within one working day, as long as you have submitted all the relevant information and documentation.
Once we process a withdrawal request, we will send you an email confirmation. However please be aware that there may be additional time required to reach your bank or payment provider’s account due to the specific payment provider’s processing times.
Bank-wire transfers may take 3 – 5 business days to reach your bank account.
Debit/Credit card withdrawals may take up to 5 – 7 working days to clear back to your card account.
In abidance with our regulatory authorities and for the security of your card, we need to ensure the cardholder name matches the name of the trading account holder. Please submit a clear colour copy of the front and back of the card noting the following:
Please find attached an example card copy image of what is required.
Please send the card copies to backoffice@forex24.com within 48 hours, so that we can proceed with your deposit.
Important notice: If you are unable to provide your card copies within the 48 hours, please contact us to inform us of when you can provide them. Failure to do so could result in your account being disabled followed by a refund of the full amount received, back to your card. In addition, all expenses related to this transaction shall be covered by the client. Forex24 is not liable for any charges that the clients’ requests may generate.
We only accept withdrawal requests in the base currency of your trading account.
Per single card transaction you can deposit in amounts from 100 to 15,000 in your trading account’s base currency and up to 20,000 per day.
You can withdraw from the balance of your account at any time you wish. You can make the withdrawal request via your Client Area > Withdrawal menu.
Please note, you must withdraw in the same payment method that you used when depositing to your account.
Your card statement would show that you made payment to Forex24.
If your payment issuer provider allows you to withdraw more funds back to it than came from it, then you can request your profit with the same payment method, otherwise you may withdraw it via bank-wire transfer.
Charges: Any movement of funds carries charges that depend on several factors including but not only, the payment method chosen by the client, the bank of destination, intermediary bank, conversion rates, etc. All expenses related to withdrawal requests shall be covered by the client. Forex24 is not liable for any charges that the clients’ requests may generate.
Please click on the following link for details: Funding and Withdrawal
You may request a withdrawal request via your Client Areal > Withdrawal Menu.
Yes, you can deposit in different currencies as long as the payment method you’ve chosen can process this currency. However, if you deposit in a currency different to the base currency of your trading account, the deposited funds transferred in alternative currencies will be converted automatically to the trading account base currency at the exchange rates provided by the Credit institutions holding the said funds.
CVV2 stands for Card Verification Value. The CVV2 code is your card’s security number and it is normally shown as the last 3 digits on the back of card.
Once your documents are verified, the Deposit menu will be available to use from your Client Area > Deposit Funds menu. You can see the payment methods available from the following link: Funding and Withdrawal
Forex24 covers the deposit fees. You are liable for any withdrawal fees and any payment providers fees that are charged from your end. You can see additional details from the following link: Funding and Withdrawal
You may open a Bronze account from as little as $€£100. You can see the different account specifications from the following link: Account Types
Forex24 provides a large number of payment methods including: Bank-Wire Transfer; Credit/Debit Cards; and many e-wallets. The full list of payment methods can be seen from the following link: Funding and Withdrawal
Please note, when you make a card payment to us, it is processed via the card processor and then we are notified of the deposit.
Please be rest-assured that we are unable to see the full card number or the CVV2 code and therefore your card details are safe.
Kindly be aware that our card processor has the highest level 1 Payment Card Industry Data Security Standards and is PCI-DSS certified. This is a group of standards and regulations established by leading credit card organizations to prevent the theft of cardholder data and fight credit card fraud. Therefore, you can be rest-assured that all the data that they hold is on highly secured servers.
You can rest assured that we go above and beyond to ensure the safety of your funds; your personal and financial information, including all of your transaction data, will remain completely private and secure. To achieve this objective, we use the latest and most advanced encryption tools in the market, we can therefore guarantee that all your financial information will remain completely safe and secure.
In addition, retail clients have Investor Compensation Fund protection, which covers each client up to €20,000 or equivalent base currency should there be a malfunction on behalf of the Company or if the Company fails to fulfill its obligations.
For more information please see our Security of Funds page: Security of Funds
We do not accept any third-party fund transfers. A client can only deposit funds to their own account.
We are a NDD (No-Dealing Desk), full STP (Straight Through Processing) Broker.
You can send us a message via Contact Us or click on the live chat link from any page on our website or by phone Client Support: +357 25 000 199, Italian Support tel: +39 043 203 0096
UK Tel: +44 208 089 1644 or via email:
Customer Support: support@forex24.com
Account Inquiries: backoffice@forex24.com
General Inquiries: info@forex24.com
Partner Inquiries: affiliates@forex24.com
Marketing Inquiries: marketing@forex24.com
Human Resources: hr@forex24.com
Compliance: compliance@forex24.com
The company may, in certain circumstances, accept instructions, by telephone via the Company’s Brokerage department. You will need to proof your identity be answering some verification questions.
You can make a complaint by completing the ‘Complaint Form’, which is accessible within the ‘Complaints Procedure’ document from the Company’s webpage: Complaints Procedure
Once you complete the complaint form, please scan and email it to support@forex24.com or complaince@forex24.com.
Your complaint will then be reviewed and replied to within 5 working days.
Forex24 Global is the brand name of Lydya Financial Ltd, a Cypriot Investment Firm regulated by the Cyprus Securities and Exchange Commission (CySEC) under license number 300/16.
Forex24 is a holder of a MiFID passport for all E.U. countries, except Belgium.
Forex24 does not deduct or pay any tax on our clients’ behalf. It is the client’s own responsibility to take care of his or her own tax obligations.
CFD stands for 'Contract For Differences’
“Contract for Differences” or “CFD” shall mean a contract, which is a contract for differences by reference to variations in the price of an Underlying Asset. A CFD is a Financial Instrument. Use of the term CFD in this Agreement, unless otherwise stated, must be read to include the Forex Instruments (which may be used on our Website and our marketing material).
The trailing stop works by your stop loss being activated once the price moves in your favour by the predefined trailing stop level, 50 points (5 pips) being the minimum. It then trails the price at a distance of the predefined level, as it continues to move in the positive direction. Note that your trailing stop operates from your client terminal and not on the server, therefore make sure to stay logged in to your account whilst you have a trailing stop set.
There may be commission charged, depending on your account type. Please see the Account type specifications via the following link: Account Types
Each night there is a small break in trading on the non-Forex CFD’s. You can see the trading hours from the following link: Trading Specification
Equity is your balance + floating profit/loss of your open positions.
The “Trade context is busy” message occurs when you try to process an order just after you processed another order and before giving it sufficient time to completely process.
To resolve this, please restart the platform.
The free margin is the equity – margin. These are the free funds that can be used to open trades with.
Margin is the amount required to maintain your open positions.
The minimum lot is 0.01 and maximum lot is 500.
Margin is calculated as follows: (Volume x Market Price) / Leverage.
Margin call is at 75% and stop out level is 50%.
Margin level is calculated as follows: Equity / Used Margin x 100
Pip stands for percentage in point. A pip is equal to 1/100th of 1 percent. If you buy the EUR/USD pair at 1.25000 and close it at 1.25010 you have gained 1 pip.
You can calculate the value of a pip by the following formula: the pip in decimal terms (0.0001) x the lot, as trade size (1 lot = 100,000). E.g. EUR/USD is 0.0001 x 100,000 = 10usd for 1 lot.
A pipette is 1/10th of a pip. On our 5-digit Forex pairs and 3-digits on the JPY pairs, the last digit is a pipette. This allows for more accurate pricing and allows traders to take advantage of the smallest moves.
Slippage means that an order is filled at a different price than the initial quoted price. This can occur at times of high volatility when the price is moving rapidly, such as high news events. Slippage can be positive as well as negative for the client.
Spread is the difference between the bid and ask price.
We have very competitive spreads beginning from 0.4 pip. You can see full details from here: Trading Specification
Swap rate calculation: Lot x swap rate x no. of nights. The swap rate is charged by 3 on Wednesday night in order to compensate for the two weekend days, Saturday and Sunday, where no swap is charged.
